Frequently Asked Questions
Everything you need to know about shopping with Gelish NZ
How long does shipping take within New Zealand?
We offer nationwide delivery across NZ. Standard shipping typically takes 2-4 business days, while rural deliveries may require an additional 1-2 days.
Are your products professional grade?
Yes, Gelish NZ specializes in high-quality, salon-standard nail products designed for both professional nail technicians and home enthusiasts seeking long-lasting results.
What is your return policy for opened items?
Due to hygiene and safety regulations, we cannot accept returns on polishes or tools that have been opened or used. If a product is faulty, please contact us within 7 days for a replacement.
Do you offer international shipping?
Currently, we focus on serving our local community and only offer shipping to addresses within New Zealand.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), as well as popular buy-now-pay-later options like Afterpay and Laybuy for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's journey.